All items are made-to-order. Processing times are 17-21 business days and start the following business day after the order is received. During high demand, processing can take up to 25 business days. Standard ground shipping within the US and Canada is free.
PRICES AND SHIPPING TIMES
|Shipping Method||Price||Delivery Time|
|GROUND||FREE||3-5 Business Days, Post Production|
|EXPEDITED||$20.00||2-3 Business Days, Post Production|
|OVERNIGHT||$50.00||1 Business Day, Post Production|
All orders placed within the contiguous United States will be delivered within 3-5 business days, once manufacturing has finished, with UPS (unless otherwise noted on specific products). Our production process can take up to 17-21 business days to complete. We produce and deliver orders within 25 business days except when in high-demand (i.e. holidays, sales, etc).
Shipping Guidelines apply to shipping within the contiguous United States only. Orders being shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times. No shipping guarantees on orders sent to manual review or backordered items.
During promotional periods, we are unable to honor price adjustments.
INTERNATIONAL (ALL OTHER COUNTRIES)
Please refer to our International Shipping page.
RETURNS & REFUNDS
We’re sorry that things didn’t work out! Ultracor accepts damaged item returns for exchange ONLY on any item that has not been worn, altered, or washed and with all original tags attached.
For all international returns and exchanges, please refer to our International Returns page.
Ultracor is a made-to-order operation that produces each item on-demand. We only accept returns on damaged items requested within 3 days after order delivery. All custom orders and products are "Final sale" and are not eligible for a return or exchange.
All exchanges must go through our return portal which you can find here. All requests will be reviewed for approval and have to be made within the stated time frame. Any packages sent without the correct process may be rejected upon delivery. If you have any questions or concerns contact us at email@example.com.
Ultracor is not responsible for providing any additional return labels.
If your order has been sent to a destination outside of the US, customs duties and sales taxes are not charged at the time of ordering, are the responsibility of the customer and not refundable for any reason through Ultracor. However, you may be able to recover these by contacting your local customs bureau directly.
We are happy to exchange your item if it is damaged. Please contact customer care at firstname.lastname@example.org or request an exchange via our return and exchange portal. Exchanges are allowed within 3 days from the delivery date per exchange.
Any error in a shipment or damaged product must be reported within 3 days of the package arrival or the item will not be refunded or exchanged. If you have a damage that you would like to exchange, or have received a faulty item, please contact us at email@example.com.
We will not accept returns or replace items that a customer has damaged themselves. This includes, but are not limited to: abrasions to fabric caused by friction and pulling in pixelations causing the holes to rupture.
Since every Ultracor item is customized and made to order we cannot cancel an order once it has been placed.
We are happy to repair and/or replace items purchased from any Ultracor authorized retailers with a proof of purchase within a 60 day time frame.
Changes to an order
All orders are submitted to production 24 hours after an order is placed. You may request to update the item(s) ordered within the first 24 hours of placing your order. After this timeframe, we will not honor changes to your order.
Ultracor is not liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of power sources.